Return & Exchange Policy

 At ZARZO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully:

1. Eligibility:

   • Items must be returned or exchanged within 7 days of the delivery date.
   • To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags attached.

2. Return Process:

   • To initiate a return, please contact our customer support team at wwwkhuramwriter@gmail.com with your order number and the reason for the return.
   • Once your return request is approved, you will receive further instructions on how to return the item(s).

3. Exchange Process:

   • If you would like to exchange an item for a different size, color, or style, please contact our customer support team at wwwkhuramwriter@gmail.com.
   • Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

4. Refunds:

   • Refunds will be issued to the original method of payment within 15 business days of receiving the returned item(s).
   • Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

5. Exceptions:

   • Certain items may not be eligible for return or exchange, including but not limited to:
     • Personalized or customized items
     • Items marked as final sale
   • Please check the product description or contact our customer support team for more information on specific item eligibility.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damage or defect.
   • We will arrange for a replacement or refund for the damaged or defective item(s) as quickly as possible.

7. Contact Us:

   • If you have any questions or concerns about our Return & Exchange Policy, please contact our customer support team at wwwkhuramwriter@gmail.com .

By making a purchase on our website, you agree to comply with our Return & Exchange Policy.

Note: This Return & Exchange Policy is subject to change without prior notice. Please refer to the most recent version on our website for updates.

Last Updated: 09/05/2024